Tallo AI, Inc ("Tallo") runs a leasing assistant for property owners and managers. This page explains who gets text messages from Tallo, how they agree to get them, and how to stop them.
Who gets texts, and what about
- Renters who ask about a home listed with Tallo: answers to their questions, tour scheduling, reminders and changes, application links and updates.
- Property owners and managers with a Tallo account who verify their mobile number: verification codes, alerts about their listings, tours and applications, and replies when they text Tallo.
- Showing agents an owner assigns to run a tour: notices about that tour.
Tallo does not send marketing messages. Message frequency varies with each inquiry. Message and data rates may apply. Reply HELP for help, or STOP to opt out at any time.
How renters opt in
1. Contacting a home on a listing site
Tallo lists the homes it leases on Zillow (including Trulia and HotPads), Realtor.com, Apartments.com and Zumper. A renter opts in by entering their own mobile number in the listing's contact form and sending a request. The form records their consent to texts from the home's rental manager and "their respective service providers", which is the role Tallo plays for the owner. Zillow's apply form on a home Tallo leases in Pittsburgh:
2. Book a tour on Tallo's listing page
Every home Tallo leases has a public page, for example homebase.tallo.ai/property/33529ef2-16eb-4abe-8fc1-4eb525553f1a. A renter clicks Book a tour, enters their name, email and mobile number, and clicks Send. Above the Send button the form says:
By clicking Send, you agree that Tallo may text you about this home and your tour, including with automated messages. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out. Consent is not a condition of renting. See our Terms & Conditions and Privacy Policy
3. Applying through an owner's apply link
Owners share an apply link for a home. Under the Apply button the page says:
Tallo may text or email you about this application and to help with any questions about the process. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out. By applying, you agree to the Terms & Conditions and Privacy Policy
4. Texting Tallo first
A renter who texts a Tallo number about a home gets replies about that home.
How owners and managers opt in
Owners and managers turn on texts in their Tallo account at app.tallo.ai, in onboarding or profile settings, by verifying their mobile number. Before Tallo sends the code, the screen says:
By verifying, you agree that Tallo may text you about your account, listings and tours, including with automated messages. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out. See our Privacy Policy
Showing agents
An owner enters the mobile number of the showing agent who runs their tours. Tallo texts that number only about those tours, and the agent can reply STOP at any time.
Help and opting out
Reply STOP to any Tallo text to stop all texts from that number. You will get one message confirming it. Reply START to opt back in. Reply HELP for help, or email hello@tallo.ai. Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Read our Privacy Policy (section 15) and Terms and Conditions (section 26).